Full Ailment:We fell trailing to my mortgage XX/XX/XXXX and called Caliber toward XX/XX/XXXX to discuss what my personal possibilities would be to lose the brand new standard. For every single XXXX ( worker id XXXX ), I will increase my personal forbearance or get loss mitigation and you can she would post documentation back at my home. With the XX/XX/XXXX XXXX ( staff id XXXX ) stated that my deferment arrangement is actually due back from the XX/XX/XXXX which have a home loan fee owed XX/XX/XXXX. I never ever acquired this contract neither did We get any cellular phone calls about a possible deferment. For the XX/XX/XXXX, XXXX ( staff member id XXXX ), stated that if i are incapable of build a fees then I would personally have to get loss mitigation. We informed XXXX our very own adversity would-be fixed therefore we you are going to restart repayments XX/XX/XXXX but XXXX mentioned that wasn’t an option and so i registered my personal files into the XX/XX/XXXX. Towards the XX/XX/XXXX a letter was mailed stating my personal ask for advice are refuted on account of me personally maybe not accepting the newest deferment alternative. My mortgage company pressed me directly into a strategy that i cannot follow, pushing us to submit an application for a choice just to getting refuted. We have merely accompanied the newest knowledge away from my mortgage lender and you can usually today remain homeless.

Complaint Facts:

In order to have the offer finished i needed seriously to During the that time we were unable to result in the trail repayments.

Ever since then our very own state has evolved we should bring Caliber upon the offer. Now that we can pay for it Caliber wants to do a ( DIL ). In reality all the Quality only has been looking undertaking an effective DIL for years today. We were very surprised whenever Quality considering all of us the mortgage Modification. Happily surprised. Since we are able to pay for they we believe they don’t really want us to Modify the financing. We believe the borrowed funds amendment promote by the Caliber try a phony provide they understood we can perhaps not afford the costs within go out so that they given loans in Potrero they to help you all of us. Since we can afford it they will not have so you’re able to us. We think Quality is actually in the real estate business maybe not the mortgage company. They normally use the fresh ( DIL ) to accumulate functions following offer the fresh on the sister company brand new XXXX XXXX XXXX for a cheap price then your Believe resells they on money. We feel the new Fed helps make entire so you’re able to Quality towards losings towards the financing as they are tearing of your own tax Payer towards the a primary Group level. You should browse the so it.

Criticism Facts:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.