During the ICICI Financial Canada, we feel in the providing the most useful service to your people. We offer users that have effortless access to suggestions, products and services, and the way to obtain problems resolved. For those who have a complaint about the goods and services off ICICI Lender Canada i prompt that proceed with the processes less than. You can even update your problem with guidance anytime. You’ll be able to method people internal or external officials really at any day.

For those who have something otherwise found difficulty, excite telephone call all of our 24-hours Customer Get in touch with Centre toll-totally free during the 1-888-424-2422 out of Canada or perhaps the U.S., within 1-800-200-3340 from Asia, from the 108001402844 regarding Southern Asia, at the 108007142825 regarding Northern China, during the 12280928 out of Vietnam, from the 180011102974 out-of Philippines, at step one-416-847-7979 away from in other places (call assemble) or age-mail us at the

To own financial relevant inquiries, delight contact the Home loan Customer Contact Heart toll-totally free at the 1-866-726-0825 (8 an effective.meters. to 8 p.meters., nationally, Friday so you can Saturday), otherwise because of the facsimile during the step 1-866-399-3018, or because of the elizabeth-send at the

In case the quality obtain does not see your requirement, you can even generate towards the Direct out-of Customer service at

Delight estimate their Services Demand (SR) Amount otherwise your Mortgage Membership Amount in most your own telecommunications to help united states assist you top.

Whenever you are disappointed on resolution, you may then get in touch with ICICI Bank Canada’s Issues Manager by the post or email. Brand new Complaints Administrator tend to accept all telecommunications in this several business times of acknowledgment thereof and can act on achievement out-of a good detail by detail data. The new ICICI Bank Canada Grievances Officer will likely be called at the:

Submitting a complaint

For those who have unanswered issues, or unsolved inquiries or issues in regards to the method by which individual information is accumulated, made use of, otherwise announced by the ICICI Financial Canada, you can even get in touch with ICICI Lender Canada’s Confidentiality Manager by the send or current email address. Any office of your Privacy Officer was an interior independent human anatomy situated to deal with privacy questions. New Privacy Administrator often admit your telecommunications inside two business times of acknowledgment and you will react on achievement away from reveal studies. A duplicate in our Customer Privacy Password can be found within all of our ICICI Financial Canada work environment otherwise from our Privacy Officer. New ICICI Lender Canada Privacy Manager shall be contacted during the:

In the event that, once desire other streams, you feel your problem is still unresolved, you could potentially get in touch with the office of Older Grievances Manager when you look at the creating or from the phone. The office of Older Complaints Manager are an interior independent human anatomy that is created getting consistent with business standards having fixing grievances.

Issues from potential tied up selling techniques should also be addressed because of any office of Older Problems Manager. The Elder Problems Officer commonly admit all of your current telecommunications contained in this a few working days of acknowledgment and certainly will then take a look at your inquiries which have ICICI Bank Canada for you. It is possible to be assured that the fresh new Elderly Complaints Administrator food the problem or state along with due said. The help of the brand new Elderly Grievances Administrator is no-cost. The newest ICICI Financial Canada Elderly Problems Officer shall be contacted at:

If you’re not happy with the action drawn of the ICICI Lender Canada to resolve your own matter, please contact an external independent system for further advice.

Processing a grievance that have Exterior Separate Authorities

Ombudsman having Banking Qualities and you may Investments Specific disputes you to definitely are nevertheless unresolved shortly after are assessed of the ICICI Bank Canada Elderly Problems Administrator may be directed for the Ombudsman to possess Financial Functions and you will Investments (the latest “Canadian Banking Ombudsman”). The latest OBSI was a separate office guilty of assisting banking users and their concerns. If you wish, the latest ICICI Financial Canada Older Complaints Manager can assist you in forwarding your own concerns towards OBSI.

Mail: Ombudsman getting Banking Features and you will Expenditures 20 Queen Path West, Package 2400 P.O. Box 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Toll-totally free Facsimile: 1-888-422-2865

The latest Economic User Institution away from Canada The fresh Monetary User Service regarding Canada (FCAC) means federally regulated financial institutions (along with banking institutions) conform to government individual protection rules, and it also talks about one complaint you to definitely means a potential breach. If you have a complaint from a potential solution regarding a user protection laws, a general public relationship, otherwise market code from carry out, you’ll be able to promote your grievances into FCAC.

Mail: Economic Consumer Service regarding Canada 427 Laurier Avenue Western 5th Floor Ottawa, Ontario K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)

Any office of one’s Privacy Commissioner from Canada If you believe appropriate action was not drawn by the ICICI Financial Canada Confidentiality Officer to answer your confidentiality inquiries, you really need to contact any office of your Privacy Commissioner of Canada (OPCC). This new OPCC was a different place of work personal loans online Tennessee accountable for assisting customers having their privacy inquiries. Should you desire, this new ICICI Lender Canada Confidentiality Officer can help you into the forwarding your own issues toward OPCC.